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Please allow up to 2 business days for your order to leave our warehouse.

During times of high order volume (pre-order fulfillment, after sales, and during holidays) it may take us longer to get orders out the door.

A tracking number will be provided to the email on file once the order has been shipped. For domestic USA orders it will take 1 business day to 2 weeks to arrive, depending on the shipping method. For International orders (OPEN SOON) it may take 21 days or more.

We offer free USA shipping for orders over $70 with code SHIP70!

All orders are shipped from California.

For more info, please check out our shipping page!

Changed your mind? If you aren't happy with your purchase, you can return a product within 30 days and we will happily refund the purchase price!

If you’ve received a product that isn't up to our standards, let us know! We'll do what we can to make sure you have the PuffPal of your dreams.

Please note sale items are not eligible for return or refund.

For more details, check out our returns policy page! 

If you still have questions, email us at info@fluffnest.com!